Legal Governance
Privacy Policy
Data Protection and Client Privacy Commitment
At ReModa Design Build, we respect your privacy and are committed to protecting the personal and project information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.remodadesignbuild.com, interact with our digital channels, submit project inquiries, or communicate with our studio. By accessing our website or submitting your details through our digital forms, you acknowledge the practices described in this policy.
1. Information We Collect
We collect information that you voluntarily provide directly to us, as well as technical information automatically gathered when you navigate our platform.
- Personal Contact Data: Full name, phone number, email address, and physical mailing address.
- Project Details: Property location, structural specifications, design preferences, scope requirements, and estimated project timelines.
- Uploaded Files and Media: Images, floor plans, architectural references, site photos, and inspiration documents submitted through our consultation forms.
- Technical and Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, and page navigation patterns.
- Advertising and Lead Forms: Information submitted directly through Meta Facebook and Instagram lead campaigns, landing pages, or Google advertising forms.
2. How We Use Your Information
ReModa utilizes collected data to deliver an exceptional design build experience and streamline all client communications.
- Consultation and Estimation: To review project inquiries, conduct site evaluations, and prepare preliminary design consultations.
- Project Management: To maintain seamless client communication throughout design, planning, and construction execution.
- Direct Communication: To send project updates, appointment reminders, studio announcements, and relevant service information.
- Customer Relationship Management: To process inquiry data within our secure CRM systems and internal management platforms.
- Experience Optimization: To evaluate website performance, enhance digital usability, and refine user navigation.
- Targeted Marketing: To run custom marketing campaigns, audience analytics, and retargeting advertisements across digital channels.
3. Meta Lead Ads and Social Platforms
When you submit your contact details through Facebook or Instagram lead forms, that information is transmitted directly to ReModa for processing. Meta may independently collect and process user data in accordance with its own corporate privacy policies. We utilize information gathered from social campaigns strictly to contact you regarding your project request and provide relevant design build services.
4. Sharing of Information
ReModa does not trade or rent client data. We share information only with trusted operational partners under strict confidentiality guidelines.
- Internal Studio Personnel: Authorized project managers, principal designers, and administrative staff handling your inquiry.
- Operational Service Providers: Secure CRM systems, cloud storage infrastructure, website hosting platforms, and communication gateways.
- Analytics and Advertising Partners: Analytics platforms including Google Analytics and advertising network tools such as Meta Pixel.
- Legal Compliance: Authorities or legal representatives when required by law, subpoena, or statutory regulation.
5. Communication Consent
By submitting your phone number and contact information on our website or digital lead forms, you grant express consent to receive communications from ReModa via phone calls, SMS text messages, and email.
- Message and Data Rates: Standard messaging rates and carrier data fees may apply to text communications.
- Message Frequency: Message frequency varies depending on your project status and consultation schedule.
- SMS Opt Out: You may revoke consent and stop text communications at any time by replying STOP to any text message.
- Email Opt Out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email message.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and tracking pixels including Meta Pixel and Google tracking tools to monitor platform interactions and deliver tailored advertising. Cookies allow us to remember user preferences, analyze traffic flow, and measure campaign effectiveness. You may configure your web browser settings to decline or clear cookies, though certain platform features may experience limited functionality as a result.
7. Data Security
ReModa implements administrative, technical, and physical security safeguards designed to protect your personal information against unauthorized access, loss, or alteration. While we take all reasonable precautions to protect client data within our CRM and digital systems, no internet transmission or electronic storage method can be guaranteed completely secure.
8. Your Privacy Rights
Depending on your jurisdiction, you possess specific rights regarding the personal information we maintain.
- Right to Access: Request a summary of personal information held by ReModa.
- Right to Correction: Request updates or corrections to inaccurate personal records.
- Right to Deletion: Request the permanent removal of your personal data from our operational systems, subject to legal retention obligations.
- Marketing Opt Out: Withdraw consent for promotional communications or targeted retargeting ads at any time.
9. Data Retention
We retain personal and project information only for as long as necessary to fulfill the purposes detailed in this policy, manage ongoing project relationships, resolve disputes, or satisfy legal and accounting requirements.
10. Do Not Sell Personal Information
ReModa does not sell, rent, or lease personal client information to third parties. Data sharing is limited strictly to service providers operating on our behalf as described in this policy.
11. Children Privacy
Our digital platform and design build services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.
12. Policy Updates
ReModa reserves the right to update this Privacy Policy periodically to reflect operational, legal, or technical changes. Any revisions will be published on this page with an updated effective date.
13. Studio Contact Information
For questions, privacy inquiries, or data access requests, please contact our main studio:
- Company: ReModa Design Build
- Email: info@remodadesignbuild.com
- Phone: (469) 209-9288
- Studio Address: 401 S. Sherman Street #217, Richardson, TX 75081
Qualified Legal Review Disclaimer
This Privacy Policy has been customized to reflect ReModa's website forms, analytics tracking, advertising pixels, CRM systems, and SMS communication practices. ReModa recommends having all final privacy documentation reviewed by a qualified legal provider or privacy counsel to ensure full compliance with evolving statutory regulations.
OUR LOCATION
Visit Us in Richardson
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed